Technical signals
- Email router and EmailAgent analysis flows
- Job polling for batch and sync work
- Tasks and calendar endpoints promoted into the governed schema
- Notification center interaction through campaign and cockpit surfaces
Module 09
ENGiOS Inbox turns incoming communication into routed work.
The intake module for email sync, AI analysis, draft replies, CRM sync, tasks, calendar events, and operational notifications.
ENGiOS Inbox
Inbox reduces scattered intake. It captures communication, classifies signals, drafts responses, links commercial opportunities, and turns follow-up into tasks or scheduled work.
What it governs
- Email account sync, folder listing, message detail, and sending workflows
- AI analysis for summaries, categories, security score, lead signals, and draft replies
- CRM sync actions from relevant email context
- Task board, calendar events, and operational notification patterns
Not yet in scope
- Omnichannel social inbox
- External ticketing portal
- Unsupervised outbound automation